Shipping policy

Processing & Fulfillment

  • Handcrafted Timeline: All orders are meticulously prepared and packed within 2 to 5 business days. Because our products are hand-poured in small batches, this timeline ensures each item passes a thorough quality inspection before leaving the studio.

  • Tracking Updates: As soon as your package is handed over to the carrier, a shipping confirmation email containing your tracking number will be sent automatically.

United States Delivery

  • Free Domestic Shipping: We are pleased to offer complimentary standard shipping on all United States orders of $90 or more. The free shipping discount will be applied automatically at checkout once your cart meets the qualifying threshold (calculated before taxes and after any applicable discounts).

  • United States Shipping: We proudly ship to all addresses within the United States. United States orders under $90 ship for a flat $10 standard shipping rate. Please note that delivery times are estimated ranges, not exact dates, to account for carrier variations.

Damaged or Delayed Shipments

  • The Premium Delivery Guarantee: Glass vessels and natural waxes are delicate. While we pack every order with extreme care using highly protective packaging, transit mishaps can occasionally happen. If your order is lost or arrives damaged, we will make it right.

  • Reporting Damage: Please inspect your package upon arrival. If any items are broken, notify us within 7 days of delivery at hello@highlandhive.co with clear photos of the damaged product and the packaging so we can promptly arrange a replacement.

  • Carrier Delays: While we guarantee your package will leave our studio within our standard processing window, we cannot be held liable for unexpected transit delays caused by severe weather, high carrier volume, or external circumstances.