Refund policy

Our Commitment to Quality Every item that leaves our studio is meticulously inspected. Because our products are handcrafted using natural beeswax, slight variations in color or texture are completely normal and are a hallmark of an artisan product.

Returns & Exchanges We accept returns and exchanges on unused, unlit candles in their original condition and packaging within 14 days of delivery. Because our candles are consumable goods, we absolutely cannot accept returns on any products that have been lit, melted, or altered in any way.

To initiate a return, please contact us at hello@highlandhive.co with your order number. Please note that original shipping costs are non-refundable, and the customer is responsible for the cost of return shipping. We highly recommend using a trackable shipping service and packing the glass vessels securely, as we cannot issue refunds for items that arrive broken at our studio.

Refund Processing Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 3 to 5 business days.